Questions answers
Q: What types of payment do you accept?
A: We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.
Q: Your store prices are in what currency?
A: Our store prices are in EUROS (EUR) .
Q: Do you have stores or only an online store?
A: We still don't have physical stores. We only sell online at the moment.
Q: Do you ship internationally?
A: Yes, we ship to almost all over the world.
*International orders are subject to import, customs duties and taxes, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges may be. For more information about your country's custom policies, please contact your local customs office. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes and other charges collected upon delivery.
Q: Do we need to sign for shipment?
A: You do not need to sign for shipment.
Q: Where do you ship the products from?
A: We ship from our warehouses in the USA, England, Singapore, or China. We work directly with reliable suppliers around the world, allowing us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.
We sample every item and even visit factories to ensure the highest quality and sustainable practices.
Q: How long until my product is shipped?
A: 2-3 business days will be required before your product is shipped.
Q: What is the estimated delivery date (ETA)?
A: Depending on your locations, delivery may take between 7 and 30 days. Please rest assured that we will send you your tracking number as soon as it ships.
Q: How do I return and replace my item?
A: We firmly believe in the quality of our products. So we offer a 30-day risk-free money back guarantee (return shipping costs excluded).
If for some reason you are not satisfied with your product, simply send it back to us and we will refund your money or exchange your product (the decision is yours), up to 30 days, no questions asked .
Please contact us first by email at info@diamond-ecom.com and we will provide you with the appropriate return shipping address.
⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.
⚠️ Please also note that any returns sent to us without first contacting our customer service will not be accepted.
Q: Where is my order confirmation?
A: Order confirmation email is sent to your email within 24 hours after payment. Please try to check your spam emails or trash as it may also end up there.
Q: What if I want to cancel my order?
A: Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please email us at info@diamond-ecom.com within 24 hours.
Q: What if I still need help?
A: That's what we're here for. Contact us by email at info@diamond-ecom.com .
